Legal

Refund policy

Your first month is free, so you try LiquorHub before you pay. If you do pay and something goes wrong, this is exactly when you get money back — and how fast.

Last updated  For plans paid through Razorpay

यह नीति अभी अंग्रेज़ी में है। कोई बात समझ न आए तो WhatsApp पर पूछें — हम हिंदी में समझा देंगे।

On this page
  1. At a glance
  2. Free first month
  3. How to ask for a refund
  4. When the money reaches you
  5. What happens to the plan
  6. Stopping a plan
  7. What we can’t refund
  8. Changes to this policy

At a glance

The full text below is what counts.
Full refund

Charged twice, or paid but the plan didn’t start

We check with Razorpay and return the extra or failed payment in full. No questions.

Full refund

Your first paid plan on a license, within 7 days

Paid after your free month and changed your mind? Tell us within 7 days of paying and we’ll refund that payment in full.

Moved or refunded

Paid for the wrong license or the wrong plan

Tell us within 7 days. We’ll move the payment to the right license or plan, or refund it.

Days added

LiquorHub down for more than 24 hours because of us

We add the lost days to every affected plan, without you having to ask.

Plan runs to its end date

Renewals, and requests after 7 days

We don’t refund the unused part of a plan. The license keeps working until the plan’s last day.

Not covered

Money paid to anyone other than LiquorHub

We take payments only through the Razorpay checkout. We never ask you to pay a personal UPI ID or bank account.

01Free first month

Each new license gets its first month free, so you can set up stock and run real closings before paying anything. The free month costs nothing, so there is nothing to refund — and when it ends, the license simply turns read-only until you choose a plan.

02How to ask for a refund

Message us on WhatsApp or email support@liquorhub.co.in with:

  1. the mobile number you sign in with;
  2. the shop / license the payment was for;
  3. the Razorpay payment ID — it’s in the payment SMS or email, and in the app’s transaction history;
  4. a line on what went wrong.

We reply within 2 working days and tell you whether the refund is approved.

03When the money reaches you

  • Approved refunds go back to the same UPI ID, card or bank account you paid from, through Razorpay. We can’t send a refund anywhere else.
  • We start the refund within 2 working days of approving it. Banks usually take 5–7 working days to show it in your account.
  • The refund includes any tax you paid.

04What happens to the plan

When a payment is refunded, the plan it bought is removed from that license. If no other plan is active, the license turns read-only. Your records are not deleted — you can still see and download them, and carry on whenever you buy a plan again.

05Stopping a plan

Plans don’t renew automatically, so there is nothing to cancel — just don’t renew. The license stays fully active until the plan’s last day, then turns read-only. The app shows how many days are left.

06What we can’t refund

  • the unused days of a plan, after the 7-day window or on a renewal (except as described above);
  • a plan used to break our terms of use, or for a license that isn’t genuine;
  • money paid to a person, reseller or account other than LiquorHub’s Razorpay checkout.

If you raise a dispute with your bank instead of asking us, the refund can take much longer — please talk to us first. This policy doesn’t limit any right you have under the Consumer Protection Act, 2019.

07Changes to this policy

We’ll post any change here and update the date at the top. A change never applies to a payment made before it.